If you still have trouble, contact Customer Support. You haven't used the device for several months, and it won't turn on. Your device's battery won't charge after you remove it from the box.Ĭonfirm that you removed the plastic protective cover from the back of the device. Leave your device plugged in to the charging cable for at least 30 minutes. Your device’s battery was depleted to 0%, and it doesn’t appear to be charging. Remove other devices plugged in to your power source, or plug your device in to another source. The error "insufficient power source" appears on your device's screen. Thoroughly dry your device before charging it. For more information, see How do I restart my Fitbit device? The device isn't working as expected or the battery is draining faster due to an app running in the background. For more information, see How do I charge my Fitbit device? Make sure you use the charging cable that came with your device, as most cables aren't compatible with other devices.Ĭheck the alignment and try reconnecting your device to the charging cable. The device isn’t connected securely to the charging cable, or you're using a charging cable that came with a difference device or from another retailer. Try a different USB port or a UL-certified wall charger. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device? The pins on the device or charging cable are dirty.ĭust and debris can accumulate over time. If your battery stopped charging, try the solutions below. Why is Fitbit Luxe better than Fitbit Charge 4 2.34mm thinner 10.16mm vs 12.5mm 5.17mm narrower 17.53mm vs 22.7mm 1. To confirm your device is charging, see How do I charge my Fitbit device? If your device's display won't turn on, the battery might need to be charged. To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life? For Fitbit Charge 2 Charger Replacement USB Charging Cable Dock Cord Adapter Smart Fitness Activity Tracker by Insten. Why isn't my Fitbit device's battery charging? For Fitbit Inspire & Inspire HR Charger Replacement USB Chargers Charging Cable Lengh:15CM.
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